Monitoring Centre Operators

About Us

With over three decades of unwavering commitment, Ultimate Security has set the gold standard in safeguarding Australian residential, commercial, and governmental interests.

Our arsenal boasts state-of-the-art technology, ensuring a seamless fusion of security and sophistication. We provide comprehensive security solutions, encompassing meticulous security assessments, vigilant static guards, advanced alarm systems, cutting-edge CCTV surveillance, responsive mobile patrols, and round-the-clock alarm monitoring.

Our mission extends beyond protection; it embodies a profound sense of responsibility. We are dedicated to our clients, employees, community, and environment, championing a sustainable and secure future.

Within our organization, we cultivate an inclusive, professional environment, where our workforce thrives and continuous development opportunities abound. We maintain a strong presence in the community, fostering engagement and unity across our network.

Ultimate Security: Where professionalism and unwavering commitment converge for a safer, prosperous tomorrow.

The Role

Ultimate Security is seeking customer service-oriented Monitoring Centre Operators, with experience in Mastermind EX monitoring platform, to work a rotating 24/7 roster. This is a great opportunity to join a dynamic team and work in a Grade A1 Certified Monitoring Centre.

Key Duties

• Monitor alarms and video surveillance systems across multiple sites
• Respond to alarm activations and alarm system faults
• Dispatch guards and patrols
• Respond to customer enquiries
• Generation of reports
• Data entry
• Ensure compliance and service levels are achieved

Selection Criteria

• A minimum of 1E Security Licence
• Previous Monitoring Room experience
• Proficiency in Microsoft Office and Outlook
• Ability to work a rotating 24/7 roster including day shifts, including weekends and public holidays
• Ability to work autonomously as well as part of a team
• Strong attention to detail
• Excellent phone manners and overall customer service

Our Offer

• Grade A1 Alarm Monitoring Centre
• Growing organisation with national client base
• Ongoing career development and training
• Competitive salary

Next Steps

If you meet the above criteria and want to join our team, please apply now.

Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds.

Only short-listed candidates will be contacted.

Applications from agencies will not be entertained.

NSW Master Licence – 000100975

Employer questions

Your application will include the following questions:

• Do you have customer service experience?
• Do you hold a current security licence?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following statements best describes your right to work in Australia?
• Do you have data entry experience?
• How many years' experience do you have as a Monitoring Centre Operator?