FAQs

 
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Can Ultimate Security reconnect my alarm which has been fitted by another provider?

Yes we can. (subject to their compatibility with our monitoring centre)


What will happen if my alarm is triggered?

Firstly, our monitoring centre will call your nominated contact to see if it’s a false alarm. If we are not able to make contact, or if it is not a false alarm, then we will follow the agreed procedure to safe guard your property.


Do I need a phoneline to monitor my alarm?

No, Ultimate Security Australia can provide systems that are wireless and use the 3G mobile network to connect with our A1 grade monitoring centre where no phone line is available.


Can I use my alarm to protect my family while we’re asleep at home?

Absolutely. We can tailor your system to include door and window sensors, so you’ll be alerted if someone tries to enter your home.


Can I check what is happening at home when I’m not there?

Yes, we are able to install CCTV cameras in most homes. This will record activity on a hard drive located inside the home, while a smartphone app will allow live viewing of any activity.


Do I have to pay the full installation cost upfront, or is there a payment plan option?

We offer interest free plan * (t&c’s apply) when you purchase one of our Ultimate alarm monitoring packages. Contact Us today for more details.


Once I have accepted your quote, how long will it take to have my security system installed?

We aim to install your security system within 1-2 weeks of acceptance. For urgent requests, we will make every effort to install it earlier. Once our technician arrives at your home, most installations can be completed within a day.


I currently rent my home – can I install an alarm?

Ultimate Security Australia uses advanced technology that works wirelessly and therefore ideal for people renting their premises, and the systems can then be moved with you!


What happens to my security system if I connect to the NBN?

Our smart security systems are state-of-art, 100% NBN proof and ready to go.


If your question is not listed, please Contact Us and we’ll be more than happy to answer you.